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Cost-Effective. Efficient. Quality Driven

Customer Support Services

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Who Is Encore India?

Los Angeles based Encore India is BBB A + rated business services provider helping clients nationwide with their back office operations. Depending on the type of work assigned, we deliver our services onsite at your offices supported by our offsite staff in the US & offshore teams in Vizag, India. Our flexible use of global resources offers customers the economic advantage of having their work done at an affordable price without compromising on quality.

Cost-effective. Efficient. Outsourcing

Customer Support Services

Nothing is more important to your company than your customers; for without them, you wouldn't be in business. At Encore India, we fully understand the importance and magnitude of being entrusted to support your customers – and we treat them that way. Phone, email, chat or social, we will attend to their needs in the way they want to be helped, while providing them with the best experience possible

Our service is designed to maximize the value of each customer interaction. We incorporate your organizational culture, your brand values, and the rigorous training, quality standards and technical skills you would demand of your own employees.

To Get Started or
To Have Your Questions Answered

Call 800 285 9781 or email info@encoreindia.com

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Success Stories

winegavel

We hired Raghu and his company Encore India to work with us in establishing our business within India by providing us with the facilities, technology and employees necessary to build our infrastructure.

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Testimonials

  • Taylor

    It is already clear that our decision to work with Raghu and Encore India is turning out to be a key factor in our global engineering growth.

  • John Simpson

    We hired Raghu and his company Encore India to work with us in establishing our business within India by providing us with the facilities, technology and employees necessary to build our infrastructure.

  • Robert Walters

    Encore India was recommended to me by another recruitment firm and from the first call I was impressed - Encore India has a consultative, rather than a sales approach, and an honesty which is all too rare.

  • Gence Alton

    Raghu and his team have done significant research work for my company and are a true pleasure to work with.

  • Robert Angarita

    I've worked with Encore India for over two years. Raghu is a dependable partner with upmost integrity. He delivers on his promises and has impeccable follow through.

  • James W. Parker

    I've worked with Encore India for over two years. Raghu is a dependable partner with upmost integrity. He delivers on his promises and has impeccable follow through.

  • John Nelson

    I have been very pleased with the service that Encore India provides. Encore India, is clearly well run and consistently delivers great customer service. I hope to continue working with Encore India for a long time.

  • Mukesh Sharma

    Encore India provides efficient and dependable service. Encore India, is clearly well run and consistently delivers.

Why Use Us

Hybrid Model

The Hybrid use of staff based in the US & India, offers customers the advantage of having their work done at an affordable price without compromising on quality.

Experience Counts

Our in-depth industry expertise, world-class technologies & proven track record enable us to consistently provide our clients with top of the line yet affordable pricing.

Proven Track Record

Success stories of our clients speak for us and the efficiency we bring to our clients in their back office operations day after day.

Multiple Delivery Options

With multiple delivery & engagement options that suit most clients we are best suited to deliver quality of service.

Seamless communication

Our US based staff handle all the client communications & coordinate with the team in India ensuring seamless communication across time zones.

Affordable Service

With bulk of the work being executed from our offshore facilities in India our clients benefit from the exchange rates & work arbitrage.

Interested? Let's work together!

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Engagement Models

Traditional Outsourcing

The most popular model of outsourcing where we execute agreed tasks for a fixed period of time for a fixed fee.

Virtual Staffing

We provide staff, assets and support while you control your teams activities and manage them directly.

Build Operate & Transfer

We set up your offshore operations for you and transfer ownership to you within an agreed time frame.

Our People

At Encore India, we understand that our team members are the heart, core and face of our business & by extension, yours. They are the ones who drive & deliver an exceptional customer experience, emphasizing the importance of us hiring the right people & placing them in the right positions.

The importance of hiring and retaining the right talent is paramount. We make sure that every team member has the appropriate skill sets, disposition and competence to be successful. In the end, they dictate the customer experience.

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Sravani

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Sravani

Anusha

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Anusha

Chandra Sekhar

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Chandrasekhar

Deviprasad

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Deviprasad

Madhuri

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Madhuri

Murali

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Murali

Sudheer

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Sudheer

Narasimha

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Narasimha

Priyanka

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Priyanka

Rajesh

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Rajesh

Rajesh

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Rajeshm

Raju

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Raju

Ramyasri

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Ramyasri

Safia

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Safia

Delivery Options

Depending on the type of work assigned, we deliver our services onsite at your offices supported by our offsite staff in the US & offshore teams in Vizag, India. Our flexible use of global resources offers customers the economic advantage of having their work done at an affordable price without compromising on quality

Onsite

We offer a straightforward seat leasing model with a variety of customized service options

Offsite

We provide staff, assets and support while you control your teams activities and manage performance output

Offshore

we set up your contact center operations and transfer ownership to you within an agreed time frame

Our Facilities

Encore India Operates from two facilities in Visakhapatnam, India & One Facility in The US. With a total seating capacity of 500 plus both the facilities are built with comfort and efficiency in mind. 24 X 7 smart offices for our hard working 24 X 7 teams.

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Getting Started Is Easy !

1

Submit Your Enquiry

Using the form Below

2

We Contact You

Within 24 Hours of your contact

3

We Submit a Proposal

Including pricing & how it works

4

Your Back Office Is Ready

Your project is ready to start being executed.

Interested? Let’s work together!

Don’t see an outsourcing service suitable for your business needs ?
Or not sure which service works best for your company ? Contact us today to learn more.

Browse Our Other Services

Data Processing

Data Processing

Engineering

Engineering

Marketing

Marketing

Healthcare

IT

Virtual Staffing

Virtual Staffing

Human Resources

Human Resources

See What Encore India Can Do For You !